Return & Refund Policy
⏳ Return Window
Our return policy is valid for 15 calendar days from the date of purchase. If 15 days have passed, unfortunately, we cannot offer a refund or exchange.
🚫 Non-Returnable Items
We do not accept returns or exchanges on:
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Special order and built-to-order items
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Hazardous materials
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Flammable liquids or gases
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Used items (sold AS-IS)
- New items that have been used by the customer
📦 Return Conditions
All returned items must:
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Be in brand-new, unused condition
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Include a receipt or proof of purchase
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Have a Return Merchandise Authorization (RMA) number clearly written on the outer box → Returns without an RMA number will be rejected
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👉 To obtain an RMA number, please contact Patriot Sewer Equipment & Repair at 📧 se*****@*****ot.us
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Be subject to a 30% restocking fee
Please do not send your purchase back to the manufacturer.
💳 Refunds
Once your return is received and inspected, we will notify you by email regarding approval or rejection. If approved:
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A refund will be issued to your original method of payment
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Used items cannot be refunded
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Refunds typically process within 5–10 business days depending on your financial institution
🕵️ Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank — processing times may vary
If you’ve done all of the above and still haven’t received your refund, contact us at 📧 se*****@*****ot.us
🔖 Sale Items
Only regular-priced items are eligible for refunds. Sale items are final.
🔄 Exchanges
We only replace items if they are defective or damaged. To initiate an exchange:
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Email 📧 se*****@*****ot.us
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Ship your item to: Patriot Sewer Equipment & Repair 6390 Columbus St., Riverside CA 92504
🎁 Gifts
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If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once we process your return.
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If it wasn’t marked as a gift, a refund will be issued to the gift giver.
📬 Return Shipping
Return packages should be mailed to: Patriot Sewer Equipment & Repair 6390 Columbus St., Riverside CA, United States
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
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If your refund is approved, the return shipping cost may be deducted from it
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For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance
We cannot guarantee receipt of returned items without proof of delivery.